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Free shipping over $75*

Terms & Conditions

Placement of an order implies you have read, understood any fully accept our Terms and Conditions as stated.

Prices and Currency

Etico is a New Zealand company and prices are in New Zealand dollars and are including a 15% Goods and Services Tax (GST). Orders are processed in NZD only and we cannot accept payments in other currencies.

Etico reserves the right to change prices of goods advertised on this website, without notice.

Payment and Security

We accept payment via credit card and direct deposit.

Credit Card

Etico uses eWay for its online credit card transactions. eWAY solutions help tens of thousands of merchants around the world process billions of dollars in credit card payments every year.

  • Payments are processed in real-time.
  • Etico does not have access to your full card number, this credit card payment is secured by eWay.
  • eWAY secures all your customer and credit-card data with military-grade software and servers, and the highest level of encryption available. They offer a safe, reliable, and frictionless payment gateway.
  • eWay is tier-1 DCI PSS compliant ensuring the highest security standards set by Visa and MasterCard.

More information on online credit card payments with eWay can be found on their NZ website www.eway.io/nz.

Please note that we accept Visa and Mastercard but cannot accept AMEX or Diners.

Direct Deposit

Direct deposit is available for New Zealand customers only.

Account Name:
Etico Trading Ltd
Bank:
ANZ
Account Number:
06-0829-0206713-00

Please use your order number as a reference when using direct deposit and email us at to confirm your payment. We will dispatch your order when the payment clears in our account.

In certain circumstances a payment may be processed but the product is subsequently found to be out of stock. In this case the customer will notified and given the opportunity to either wait for the product or cancel for a full payment reversal.

Shipping

We offer free shipping on orders over $75 (excluding bulky items) within New Zealand. The product description will indicate if the item is too bulky to be eligible for free shipping.

Once you make your purchase, we take great care in packaging your product/s and getting your parcel to you as quickly as possible.

We will dispatch your item/s within 48 hours of receiving your order, in most cases using a signature required courier service. This provides both you and us with peace of mind, however if you are happy for the parcel to be left unattended, please let us know in the comments field of your order (note this will be at your own risk).

Delivery is normally within 2 to 3 days (Monday-Friday), however delivery to rural addresses may take an extra 1-2 days. If you would like a next day service or Saturday delivery please let us know as soon as possible and we will advise you of the additional charges.
Items cannot be shipped to a PO Box number or Private Bag.
Please note that in most cases shipping is based on volumetric weights, rather than actual weight.

Delivery within New Zealand

Rate Table
Nationwide
Up to 5kg Flat rate $5.00
South Island
5 – 25kg Flat rate $10.00
North Island
5 – 25kg Flat rate $15.00

Rural Delivery

Delivery to a rural address will incur an additional $4.00 to the rates above.

International Delivery

We are happy to ship items internationally. Just send us a quick email to before placing the order, and we can advise you of the shipping options and costs.

Returns and Exchanges

We are confident you will love your purchase from Etico but if it isn’t quite what you were looking for or you simply wish to return it, please contact us at within five business days of receiving your item to arrange a return.
We will accept items for a store credit or refund provided the goods are received by us within 21 days of purchase date, they are unused and in their original packaging, accompanied by a receipt. Please note we cannot refund shipping costs should you change your mind.
If an item arrives in a faulty or damaged state, please contact us within two business days. We will provide you with either a full refund or a store credit (inclusive of shipping costs).

Gift Wrapping

We love gift wrapping! If you are making a purchase as a gift for someone, please let us know by ticking the tick box in checkout and we will be sure to make it very special for someone to receive.