Etico logo with byline Facebook Instagram Pinterest My Account Shopping Cart Contact Eco Friendly Ethically Produced Handmade Made in NZ Natural Materials

Terms & Conditions

Placement of an order implies you have read, understood any fully accept our Terms and Conditions as stated.

Prices and Currency

Etico is a New Zealand company and prices are in New Zealand dollars and are including a 15% Goods and Services Tax (GST). Orders are processed in NZD only and we cannot accept payments in other currencies.

Etico reserves the right to change prices of goods advertised on this website, without notice.

Payment and Security

We accept payment via credit card (Visa & Mastercard only) and direct deposit.

Credit Card

Etico uses eWay for its online credit card transactions. eWAY solutions help tens of thousands of merchants around the world process billions of dollars in credit card payments every year.

  • Payments are processed in real-time.
  • Etico does not have access to your full card number, this credit card payment is secured by eWay.
  • eWAY secures all your customer and credit-card data with military-grade software and servers, and the highest level of encryption available. They offer a safe, reliable, and frictionless payment gateway.
  • eWay is tier-1 DCI PSS compliant ensuring the highest security standards set by Visa and MasterCard.

More information on online credit card payments with eWay can be found on their NZ website

Please note that we accept Visa and Mastercard but cannot accept AMEX or Diners.

Direct Deposit

Direct deposit is available for New Zealand customers only.

Account Name:
Etico Trading Ltd
Account Number:

Please use your order number as a reference when using direct deposit and email us at to confirm your payment. We will dispatch your order when the payment clears in our account.

In certain circumstances a payment may be processed but the product is subsequently found to be out of stock. In this case the customer will notified and given the opportunity to either wait for the product or cancel for a full payment reversal.


Laybuy lets you receive your online purchase now and spread the total cost over 6 weekly automatic payments. Interest Free.

Simply select:

  at Checkout.

  1. Returning customers only need to confirm the order to complete the purchase.
  2. New customers can sign up at checkout and start using Laybuy today.
  3. Your order is processed immediately and your payment schedule is established.
  4. Only a sixth is due today and the rest is split over 5 weekly automatic payments on the day of the original purchase.

About our Packaging

We use pre-loved, re-usable and recyclable packaging to get your parcel to you.    The post bags we use are 100% biodegradable and compostable in your home garden – the worms will eat them up in no time!    Sustainable packaging is a priority for us so if you have any ideas or suggestions, please get in touch with us at .


We offer free shipping on orders over $99 (excluding bulky items). The product description will indicate if the item is too bulky to be eligible for free shipping.

Once you make your purchase, we take great care in packaging your product/s and getting your parcel to you as quickly as possible.

We will dispatch your item/s within 48 hours of receiving your order.  Most of our packages will be sent without a Signature Required unless they are of high value.  If you would like your parcel signed for, please let us know in the Comments box at Checkout. Etico cannot be held responsible for any parcels lost in the post.

Delivery is normally within 2 to 3 days (Monday-Friday), however delivery to rural addresses may take an extra 1-2 days. If you would like a next day service or Saturday delivery please let us know as soon as possible and we will advise you of the additional charges.

Free personal delivery is available for Lincoln locals with the postcode 7608.  Viewings are also welcome by appointment.

Items cannot be shipped to a PO Box number or Private Bag.

Delivery within New Zealand

We offer a Flat Shipping Rate within New Zealand:

$6.00  South Island or $9.00 Rural Delivery

$7.00  North Island or $9.00 Rural Delivery

Orders over $99 are eligible for free shipping.

Large or bulky and incur high freight charges, in which case we charge an additional $5.00 nationwide.

Our delivery target is (1-3 working days) and all parcels are tracked via NZ Post & Courierpost.

Delivery to Australia

We offer a Flat Shipping Rate to Australia of $15.00 which includes rural delivery.   Orders over $199 are eligible for free shipping.

Parcels to Australia will be sent via International Air Parcel (3-10 days un-tracked service).   Please get in touch with us if you would like your parcel sent via tracked International Courier, but please note there will be an additional charge for this service.

NB: Should you change your mind we cannot reimburse return postage costs.

International Delivery

We are happy to ship items internationally via NZ Post. Just send us a quick email at  before placing the order, and we can advise you of the shipping options and costs.

Shipping options include un-tracked International Air Parcel  (3-10 working day delivery) or tracked International Courier (2-6 working day delivery).  Please note that if you choose the un-tracked option, Etico cannot be held responsible for any parcels lost in the post.

Please note our rates do not include local taxes or duties that may be payable on arrival in the country of destination.  These are the responsibility of our customer.  Please contact your local Customs office for further information.

NB: Should you change your mind we cannot reimburse return postage costs.

Returns and Exchanges

We are sure you will love your purchase from Etico but if it isn’t quite what you were looking for or you simply wish to return it, please contact us at

We will accept items for a store credit or refund provided the goods are received by us within 21 days of purchase date, they are unused and in their original packaging.   Please note the  cost of returning an item to us is the responsibility of the customer.

If an item arrives in a faulty or damaged state, please contact us within two business days. We will provide you with either with a full refund or a store credit if you are within New Zealand (inclusive of shipping costs).   Please note that variations between items are inherent to products made by hand, and we do not consider these to be faults.

We cannot reimburse return postage costs for overseas returns.


We really value our customers and have set up our loyalty programme to thank and reward you for supporting Etico and ethically made.
For every $200 spent, you’ll receive a $20 voucher to spend in our online store.
To join our loyalty programme just register for an account using our home page Account icon or opt in at Checkout. We will then keep track of your purchases with us.

Loyalty points will be collected on all purchases online and a coupon emailed to you when you reach 20 points (or $200).  The voucher will expire after 90 days.
Etico reserve the right to change any Loyalty Programme terms and conditions at any time.

Gift Wrapping

We love gift wrapping! If you are making a purchase as a gift for someone, please let us know by ticking the tick box in checkout and we will be sure to make it very special for someone to receive.