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Free shipping over $75*

Shipping & Returns

Shipping

We offer free shipping on orders over $75 (excluding bulky items). The product description will indicate if the item is too bulky to be eligible for free shipping.

Once you make your purchase, we take great care in packaging your product/s and getting your parcel to you as quickly as possible.

We will dispatch your item/s within 48 hours of receiving your order, in most cases using a signature required courier service. This provides both you and us with peace of mind, however if you are happy for the parcel to be left unattended, please let us know in the comments field of your order (note this will be at your own risk).

Delivery is normally within 2 to 3 days (Monday-Friday), however delivery to rural addresses may take an extra 1-2 days. If you would like a next day service or Saturday delivery please let us know as soon as possible and we will advise you of the additional charges.

Free personal delivery is available for Lincoln locals with the postcode 7608.  Viewing are also welcome by appointment.

Items cannot be shipped to a PO Box number or Private Bag.

Please note that in most cases shipping is based on volumetric weights, rather than actual weight.

Delivery within New Zealand

Rate Table
Nationwide
Up to 5kg Flat rate $5.00
South Island
5 – 25kg Flat rate $10.00
North Island
5 – 25kg Flat rate $15.00

Rural Delivery

Delivery to a rural address will incur an additional $4.00 to the rates above.

International Delivery

We are happy to ship items internationally. Just send us a quick email to before placing the order, and we can advise you of the shipping options and costs.

Returns and Exchanges

We are confident you will love your purchase from Etico but if it isn’t quite what you were looking for or you simply wish to return it, please contact us at within five business days of receiving your item to arrange a return.

We will accept items for a store credit or refund provided the goods are received by us within 21 days of purchase date, they are unused and in their original packaging, accompanied by a receipt. Please note we cannot refund shipping costs should you change your mind.

If an item arrives in a faulty or damaged state, please contact us within two business days. We will provide you with either a full refund or a store credit (inclusive of shipping costs).

Gift Wrapping

We love gift wrapping! If you are making a purchase as a gift for someone, please let us know by ticking the tick box in checkout and we will be sure to make it very special for someone to receive.

Please note that multiple items will be wrapped as one parcel. If you have different requirements please be sure to let us know in the Order Notes box at Checkout.